Help Desk & Support Solutions

Increase your business operation with 24/7 omnichannel customer support.

With CertifyTEK platforms, connect with your customers on the terms they want. Manage all your contacts through mail, SMS chat, IM, social networks and video call, in the same way that you manage your daily interactions.

Take advantage of this complete multi-channel contact center solution, matching callers with the most appropriate resource each time they contact you. Give your agents context, both real-time and historical, to deliver a differentiated customer experience. Reduce your expenses by using low-cost channels and consistently deliver a unified, efficient and highly personalized experience that builds your face and customer loyalty.

We can setup, train your support personnel or outsource your entire Support Department to drive you and your business savings.

We offer three types of services for your business: Managed, Unanaged or Hybrid.

1- Manage Service: With our virtual customer service and support office, you can have a world-class customer service department without the cost of staffing, space rental, and technology. Let CertifyTEK assemble your service and support structure and focus on your business.
To do this, we invest in best-in-class contact center facilities, recruiting and training. But our most important investment is in people. Our specialists:

• Have the problem-solving skills, empathy and tools to serve your customers any time, on any channel.
• Offer expertise across many industries, including technology, telecom, healthcare, consumer goods, retail, hospitality, financial services and insurance.

2- Unmanaged Service: Totally virtual solution! Our AI technology will serve as an online self-help tool allowing your customers to get solutions interactively, increasing the efficiency of the service and support department.

• Eliminating miscommunication and human errors
• Reducing call lengths and wait times
• Improving first call resolution

And with standardized processes, your customers will get the same level of quality as with the Managed Service.

3- Hybrid Service: The hybrid service is, as its name says, a service that has in its attention structure, first an attention through AI, and then it is attended by a support agent.
This can be configured in multiple ways to meet your customer service needs. It allows automating and performing various functions, thus achieving a positive experience in user interaction with technology.

No matter which you choose, you can benefit from high-tech solutions like:

• Quality of service – our human agents can focus on your most complex tasks, requiring empathy and problem solving through traditional channels (phone, email, chat, text messaging, video call and social media), as well as innovative AR tools that bring fast, self-paced technical support into your customers’ homes and hands.
• State-of-the-art technology – The use of robotic process automation (Bots) and Artificial Intelligence (AI), helps reduce repetitive tasks and automate routine customer inquiries.

WE CAN HELP YOU SET UP SCUSTOMER SERVICE PLATFORMS TO COVER YOUR NEEDS IN: