CertifyVID

A game changing tool for business of all sizes to assist their customers virtually!

CertifyVID helps businesses of all sizes interact with their customers remotely and securely. This adds value to the services provided by these companies, thus allowing various procedures to be carried out simultaneosly.

In the case of services or procedures that require to validate the identity of the person, we can add CertifyAPP as an identity verification module prior to going to the virtual room where the person will be attended. This allows the interaction and exchange of documents for digital signatures, as well as multiple private services between the parties.

The main feature of this platform is the possibility of recording the video call by the call administrator, leaving a record of the recording that can be reviewed later for improvements in customer service or claims. It can also be admitted as evidence in case of a legal issue. A security hash is assigned to each recorded call meaning that a safe and reliable procedure has been carried out.

CertifyVID can be customized for the needs of our clients. You can have video call sessions with a customer service person, with a bot, or a mix of both. This will depend on the level of service and hours of operation. In the event that your clients need to fill out a form or pass information prior to a call with a customer service agent, we can program CertifyVID so that, through a bot, it guides your clients in all the information they must submit. Once this information is validated, then proceed to enter the call with the customer service agent. This results in notable savings in both personnel and resources.

CertifyVID can be used for solutions in areas as diverse as:

• Insurance.
• Contact Centers.
• Events & Crowd Management.
• Banking and Finance Solutions.
• Telemedicine.
• Human Resources.
• Education.
• Social Assistance Programs.